Help


Availability and Pricing

If you have a book on the website does that mean it is available to order?

Usually, yes. If a book has a ‘Buy Now’ button then generally the book is in stock either at our office or our UK warehouse, and will be despatched according to the method chosen by you at checkout. Sometimes books do go out of stock, or are listed as available even though they are not yet published, and if this is the case then we will notify you as soon as possible. If a book is not available when you purchase then we will either record your order or issue a refund straight away, whichever you prefer.

We also have a variety of availability messages.

If a book is listed as ‘Print on Demand’ then it will take approximately two weeks to supply from the date of order, as POD titles are printed as each order is received. Please note all print-on-demand titles contain black and white illustrations only.

‘Out of print’ means that we have no copies left either at our warehouse or at our office, and the book is no longer available to order from us. We suggest you try your local second-hand bookshop in this case.

‘Temporarily unavailable’ means that the book is either reprinting, or is being prepared for Print On Demand printing, or is simply out of stock at the moment. Please contact us if you have any enquiries about such a title.


About our Prices and Bibliographic Information

All prices on this website are recommended retail prices and are subject to alteration without notice. Details given of illustrations, format, content, and month of publication were as accurate as possible at the time the website was last updated.

↑ back to top

Shopping

How do I start shopping?

When you have located the item you wish to purchase, simply click the ‘Add to Basket’ button, you will then be directed to your ‘Basket’ page. If you wish to add more items please select the ‘back’ option either on the browser or on the web page. If you are happy with the items and the price in your trolley, click the ‘Continue’ button and proceed to checkout.

You will be directed to our secure pages, where you will need to enter your email address, payment details and so on, before we can process your order.

As you add or remove items the price will change; the TOTAL price is the value of all the items currently in your basket.

How do I pay?

To order online you will need a VISA, MasterCard or Maestro card.

Can you deliver books anywhere in the world?

Yes we can. The price of post and packaging depends on where you are and how many books you are ordering. Please select the delivery method that you prefer at checkout, and the post and packaging charge will be calculated automatically. If you are unsure then just email us at orders@reaktionbooks.co.uk or telephone us at 44 (0)20 7253 1071 and we will tell you what the postage and packaging charge will be.

What is the reference number on my order?

This is your unique number relating to your order and should be used in any correspondence with us as it means we can identify immediately which order you are wishing to discuss.

Can I change the delivery address for my order?

Yes. If you are using the standard order method you will be asked to confirm the delivery address for your order. If you are sending the order to someone else, then just fill in their details at this point. Use the gift message area of the form to give us any further information you would like to include about your order.

If you then change your mind or realise that you have forgotten to tell us that your order is to be delivered to someone other than you, please email us at orders@reaktionbooks.co.uk or telephone us at 44 (0)20 7253 1071. As long as your order has not been despatched we will be happy to make any changes you require. Please quote your order reference number in any correspondence.

Can I cancel my order?

Yes, you may cancel your order at any time before it is despatched to you by emailing us at orders@reaktionbooks.co.uk telephone us at 44 (0)20 7253 1071. Please quote your order reference number in any correspondence.

Security

Are my details secure?

Yes. Reaktion runs secure server software that encrypts all your personal information preventing it from being accessed or read by any third party. If you are still concerned about ordering online, see the section Can I place my order with you by other means?

Will my private details stay private?

Yes. For your convenience we keep a record of all the information you give us so that we can make it easier for you to order in the future, and (if you give us permission) so that we can send you information about other titles that might be of interest to you. We do not sell or rent your personal details to anyone. We do not store your details online, so they cannot be accessed by any other internet users.

What is the Card Verification Code?

The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using Visa or Mastercard, this will be a three digit code on the back of the card.

↑ back to top

Error messages

I am receiving an error/problem message. What does it mean?

You may receive this message:

‘Dear Customer,

Unfortunately, your card has not been authorised for this order. The most likely cause is simply incomplete or incorrect details. Please click on the ‘Check out’ link above to return to your order and check the details against your card. After filling any empty fields and changing any incorrect data please try again. If you are certain that the information is correct but your order is still not going through, we suggest you contact your bank.

Maestro customers: please note that where Start Dates and Issue numbers exist on your card, these fields must be completed for your transaction to be authorised. We are unable to make these fields mandatory in our shopping basket as not all Maestro cards include this information.’

This means the bank was unable to authorise your transaction and you must either provide details of another credit card in order to complete the order or replace the problem information. Unfortunately retailers are proscribed from passing on exact information about why the card has been rejected to the customer.

If you use the Check Out option you will not have to re-input your order, but you will need to login to your account again. Then you will be taken to the Final Preview page. Please make any necessary changes.

If it has been more than an hour since you first tried to complete the order or you have changed computers, your basket may have been cleared but you can start your order again.

Alternatively, you may see this message: ‘Sorry - this transaction has encountered a problem which prevented your order from being processed. Click on the “Check out” link above to try again.’

This means that we were unable to complete the authorisation due to a technical problem. This problem is probably temporary and may have occurred at any point in the process. We recommend that you try again but please do contact us if you are still unable to complete your order after several tries or if the problem has not rectified itself within a few hours.


Can I place my order with you by other means?

Yes. You can place your order with us on (tel) 4420 7253 1071, (fax) 4420 7253 3303 or by email to orders@reaktionbooks.co.uk. Please do not email your credit card details.

↑ back to top

Website Login

I have an Account Login, but it is not being accepted. Why?

The most comon reason for this is that the wrong password is being entered. To remind yourself of the current password use the Password Reminder on the same screen. Please note the Password Reminder provides you with words or statement that you input to remind you of the password. It is not the Password itself.

If the reminder does not identify the password for you there is also a password replacement option also on the same screen.

Neither of these options require you to input the current password - but our change password option does.

I have been sent a new password, but it is not being accepted. Why?

If you are certain that the password is being entered exactly then issue will be with the Username.

Email addresses used as usernames are CaSe-SeNsItIvE and the most common reason for why your address is not accepted, even though you have just received an email from us, is that the original username was typed in using a different case for all or perhaps some of the digits.

Therefore if it is not clear what your exact username is please email us at orders@reaktionbooks.co.uk and we will find how it was originally input. You will then have to decide whether to carry on using this version or create a new account.

I’m trying to create an account but my password isn’t accepted. Why?

Passwords must be at least 8 characters long. They can contain letters, numbers or both (as well as hyphens,underscores and spaces). Upper and lower cases are considered identical.

If your password fits this criteria and is still not accepted please contact us at orders@reaktionbooks.co.uk.

↑ back to top

Competition Terms and Conditions

Three winners will each receive:

• One Penguin t-shirt

  1. By entering the competition you confirm that all information submitted by you is correct and that you have complied fully with these Terms and Conditions. Reaktion Books Ltd reserves the right to verify the eligibility of entrants. Automated entries and entries via third parties or agents will be invalid. Entries that do not comply with these Terms and Conditions (including those containing any false information) will be invalid.
  2. There is no entry fee and no purchase necessary to enter this competition.
  3. Route to entry for the competition and details of how to enter are via our website www.reaktionbooks.co.uk.
  4. Only one entry per person will be accepted. Anyone found to use multiple tweets or accounts to enter will be ineligible.
  5. The prizes are non-transferable and there are no cash alternatives.
  6. Opening date: 12pm, 11 January 2017; Closing date 11:59pm, 18 January 2017. After the Closing Date no further entries to the competition will be permitted.
  7. The competition is open to UK residents aged 18 or over excluding employees of Reaktion Books Ltd, their subsidiaries, families, agents, affiliates, or anyone involved in running the competition.
  8. The winner will be drawn at random by an independent judge from all the replies made before the Closing Date.
  9. The winner will be notified by email within 28 days of the Closing Date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  10. Entrants agree to Reaktion Books Ltd using their details in post-competition publicity. Your details will not be used for any other purpose, or passed onto any third parties, unless specified.
  11. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  12. Only complete entries will be accepted. Reaktion Books Ltd accepts no responsibility for any entries that are lost, incomplete, illegible, corrupted or fail to reach it by the Closing Date for any reason. Proof of submission is not proof of receipt.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Reaktion Books Ltd and not to any other party.
  14. By entering the competition, you consent to the use of your personal data by Reaktion Books for the purposes of administration of the competition (including publishing your name if you are the winner) and any other purposes to which you have consented.
  15. To the maximum extent permitted by law, Reaktion Books Ltd excludes its liability for any loss, damage, injury, cost or expense suffered by you, whether directly or indirectly and howsoever caused, in connection with the competition and use of any prize. Nothing in these Terms and Conditions shall exclude Reaktion Books Ltd's liability for death or personal injury arising from Reaktion Books Ltd's own negligence or any other liability that cannot, as a matter of law, be excluded.
  16. You agree to indemnify Reaktion Books Ltd and keep Reaktion Books Ltd indemnified against any loss, damage, injury, cost or expense suffered by Reaktion Books Ltd as a result of your entry in the competition, including (but not limited to) any claim of infringement of intellectual property rights made by any third party.
  17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  18. The competition is promoted by Reaktion Books Ltd, Unit 32, Waterside, 44-48 Wharf Road, London N1 7UX, UK.
  19. Reaktion Books Ltd reserves the right to modify these Terms and Conditions at any time on giving notice through its website.

Twitter Give-away Terms and Conditions

Three winners will each receive:

• One copy of the paperback edition of Zombies by Roger Luckhurst.

  1. By entering the competition you confirm that all information submitted by you is correct and that you have complied fully with these Terms and Conditions. Reaktion Books Ltd reserves the right to verify the eligibility of entrants. Automated entries and entries via third parties or agents will be invalid. Entries that do not comply with these Terms and Conditions (including those containing any false information) will be invalid.
  2. There is no entry fee and no purchase necessary to enter this competition.
  3. Route to entry for the competition and details of how to enter are via the Reaktion page on Twitter.com. To enter the competition you must reply to and retweet the competition tweet and follow Reaktion Books on Twitter.
  4. Only one entry per person will be accepted. Anyone found to use multiple tweets or accounts to enter will be ineligible.
  5. The prizes are non-transferable and there are no cash alternatives.
  6. Opening date: 31st October 2016; Closing date 3pm (GMT) 1 November 2016. After the Closing Date no further entries to the competition will be permitted.
  7. The competition is open to UK residents aged 18 or over excluding employees of Reaktion Books Ltd, their subsidiaries, families, agents, affiliates, or anyone involved in running the competition.
  8. The winner will be drawn at random by an independent judge from all the replies made before the Closing Date.
  9. The winner will be notified by Twitter direct message within 28 days of the Closing Date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  10. Entrants agree to Reaktion Books Ltd using their details in post-competition publicity. Your details will not be used for any other purpose, or passed onto any third parties, unless specified.
  11. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  12. Only complete entries will be accepted. Reaktion Books Ltd accepts no responsibility for any entries that are lost, incomplete, illegible, corrupted or fail to reach it by the Closing Date for any reason. Proof of submission is not proof of receipt.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter, Facebook or any other Social Network. You are providing your information to Reaktion Books Ltd and not to any other party.
  14. By entering the competition, you consent to the use of your personal data by Reaktion Books for the purposes of administration of the competition (including publishing your name if you are the winner) and any other purposes to which you have consented.
  15. To the maximum extent permitted by law, Reaktion Books Ltd excludes its liability for any loss, damage, injury, cost or expense suffered by you, whether directly or indirectly and howsoever caused, in connection with the competition and use of any prize. Nothing in these Terms and Conditions shall exclude Reaktion Books Ltd's liability for death or personal injury arising from Reaktion Books Ltd's own negligence or any other liability that cannot, as a matter of law, be excluded.
  16. You agree to indemnify Reaktion Books Ltd and keep Reaktion Books Ltd indemnified against any loss, damage, injury, cost or expense suffered by Reaktion Books Ltd as a result of your entry in the competition, including (but not limited to) any claim of infringement of intellectual property rights made by any third party.
  17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  18. The competition is promoted by Reaktion Books Ltd, Unit 32, Waterside, 44-48 Wharf Road, London N1 7UX, UK.
  19. Reaktion Books Ltd reserves the right to modify these Terms and Conditions at any time on giving notice through its website.